Returns are free for all orders in Metropolitan France and Monaco via Colissimo, within 30 days the receipt of the order.
For any country outside Metropolitan France, the withdrawal or request for exchange of a product is the responsibility of the customer (return costs).
For a product return to be valid, it must comply with the following conditions:
- returned in the original packaging and with all the elements of the product (s) (accessories, notices ...)
- clean product (s) (excluding fitting), unworn, undamaged - original invoice and return form product (s) attached to the package.
No refunds or exchanges are made for the following cases:
- returned item damaged, incomplete or soiled without any comments or express reservations written by the user upon withdrawal or receipt.
- customized products at the customer's request such as shirts with personalized name (excluding professional players still under contract with AS Monaco).
AS Monaco has a maximum of 14 working days to refund or replace a product returned by the customer under the conditions below.
METROPOLITAN FRANCE AND MONACO
You will find a free return voucher attached to your parcel. A return form is also provided and has to be filled and sent back with your parcel. If those documents are missing you can request the by e-mail at firstname.lastname@example.org
OUTSIDE METROPOLITAN FRANCE AND MONACO
The return is the responsibility of the customer, it is advisable to return a return package by registered with A / R, or Colissimo with tracking, or by any other means to track the package. Attach the form indicating the reason for the return, exchange or refund to be made to the parcel.
Returns have to be sent to the followong addres :
Kappa Retail Monaco
1 Promenade Honoré II
Les Jardins d’Apolline
98000 Monaco - MONACO